When a student’s stars have “disappeared”, it typically means that another student knows their username and password and have accessed their account and used the stars. We highly recommend that teachers assign unique passwords to each student and avoid sharing passwords. 

Please note, once stars are used, it is impossible to determine who logged into the account and used the stars. There is no record of star usage in the system. 

When a student’s stars have “disappeared”, the teacher can help remedy the loss by giving bonus stars to replace “disappeared” stars. Below are steps for teachers to award bonus stars. 

• 1. Go to www.kidsa-z.com, click the “Teacher” link at the top left corner, and log in with your teacher username and password. 

• 2. From the “MY CLASSROOM” menu, select “Class Roster”. 

• 3. Find the student whose stars are missing and click the “Send Message” button on the right. 

• 4. In the “Award Bonus Stars” dropdown, select the number of stars to award (10, 50, 100, 150, and 500). 

• 5. Add a quick note in the “Type Your Message” box. 

• 6. Click “Send Message”. The student will receive the awarded stars immediately. 

• 7. Repeat this process to award as many stars as needed. 
  

For Parent: If you notice your child’s stars are missing, please reach out to your child’s teacher directly for assistance. Edulink cannot assist parents in this situation.

Again, we highly recommend teachers to set unique passwords for each student and avoid sharing passwords.